FAQ
Questions and answers
Supplies, keys, pets, changes, the guarantee and payment.
Do you bring your own supplies?
Yes. Every price includes products and equipment, including a HEPA vacuum and pet-safe products. If you prefer your own products, tell us and we take $10 off.
Do I need to be home?
No. Many clients leave a key or a lockbox code, or arrange access with the concierge. Tell us how to get in when you book.
Is the online price the final price?
Yes, for house, deep, move and recurring cleans, as long as the home matches what you told us. For move-outs, if the home needs much more work than described, we tell you before we start. Post-construction gets a final price after we see photos.
What if something isn't right?
Tell us within 48 hours and we come back to re-clean it for free.
When and how do I pay?
After the clean. We confirm the payment options when we confirm your booking. Prices are in CAD, plus GST if applicable.
Can I change or cancel my booking?
Yes, for free with 24 hours' notice or more. With less notice there is a late-cancellation fee of 50% of the price (at least $50).
I have pets. Is that okay?
Of course. Our products are pet-safe. If your pet sheds a lot, add the pet extra so we have time for the hair.
How do you handle keys and building access?
We keep keys and codes private and only use them for your clean. For condos, tell us about the concierge, the buzzer and where to park.
What don't you clean?
Mould, pests, biohazards, outside windows and work at heights. We also don't move heavy furniture. Inside the oven, fridge, cabinets, windows and blinds are extras you can add.
Should I tip?
Tips are never expected. If you'd like to say thanks, a review on Google helps us the most.
Is there a minimum order?
Yes. The minimum for a one-time clean is $120.